Privacy & Policy

This Privacy Policy describes how Inoxel ("we", "us", "our", "the Store") collects, uses, and discloses your personal information when you visit or make a purchase from www.inoxel.com (the "Site").

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

  • Cookies — data files placed on your device, often including an anonymous unique identifier.
  • Log files — track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels — electronic files used to record information about how you browse the Site.

When you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (processed securely by our third-party payment processor), email address, and phone number. We refer to this information as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we are talking about Device Information and Order Information.

2. How We Use Your Personal Information

We use the Order Information to:

  • Fulfill orders placed through the Site (including processing payment, arranging shipping, and providing invoices/order confirmations)
  • Communicate with you
  • Screen orders for potential risk or fraud
  • Provide you with information or advertising relating to our products or services, in line with your preferences

We use the Device Information to help us screen for potential risk and fraud, and to improve and optimize the Site (for example, by generating analytics about how customers browse and interact with it).

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example:

  • Payment processors (e.g. Shopify Payments, PayPal, Stripe) to securely process your payment
  • Shipping carriers to fulfil and deliver your order
  • Analytics providers (e.g. Google Analytics) to help us understand how customers use the Site. You can read more about how Google uses your data here: https://www.google.com/intl/en/policies/privacy/
  • Marketing/email platforms, if you have opted in to receive marketing communications

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request, or otherwise protect our rights.

We do not sell your Personal Information to third parties for their own marketing purposes.

4. Cookies

Cookies allow us to keep track of items in your cart, remember your preferences, and understand how you interact with the Site. You can manage or disable cookies through your browser settings; note that disabling cookies may affect the functionality of the Site (e.g. your cart may not work correctly).

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Your Rights

Depending on where you live, you may have the right to access, correct, update, or request deletion of your Personal Information. You may also have the right to object to or restrict certain processing, and to data portability. To exercise these rights, contact us at support@inoxel.com.

If you are a European resident, you have the right to lodge a complaint with your local data protection authority regarding our processing of your Personal Information.

7. Children's Privacy

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children.

8. Data Security

We take reasonable measures to protect your Personal Information from loss, theft, misuse, and unauthorized access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated version on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, or would like to exercise any of your rights, please contact us at:

Inoxel Email: support@inoxel.com Location: Lahore, Pakistan